Return the trolley.
We don't abandon our trolleys for other people to collect and we don’t ignore abandoned trolleys.
Literal and metaphorical. Whether in the work or in our day-to-day office environment,we don’t walk pas problems because they aren’t ours, and we don't hand over half-finished work and call it done. The extra thirty seconds is the job.
- 01Before you leave a meeting, you name the loose ends and who owns them.
- 02A handover isn't done until the receiver could pick up the work cold.
- 03If you see a problem outside your remit, you fix it or escalate it. Walking past doesn't exist.
- 04Last question on the way out the door: is anything still in the bay?