Absence sharpens presence.
Availability is not a substitute for good service.
The firm who always replies in three minutes loses authority over time.
The one who answers every weekend call becomes the on-call.
Mystique needs space, and space takes the discipline of not always picking up. Pick your moments to be instant.
Always default to considered response times.
The thinking you do before you respond is worth more than the speed of the response.
- 01Non-urgent emails: don't reply inside the hour. Bunch them.
- 02Weekend calls only for genuine crises. You decide what counts.
- 03Two-tier response: instant acknowledgment, considered reply when you're ready.
- 04Reactive availability is a habit. Audit yours.